Conversations that
keep customers,
not just close tickets.
Tailored overseas after-sales support for cross-border smart-hardware brands: native-speaking agents, 24-hour response, and SOP-driven quality.
Everything after the sale, handled with care.
People, advice and AI tools for your overseas after-sales.
Managed Support
A dedicated overseas team for product questions, returns and everyday customer support.
Explore managed supportAfter-sales Consulting
Understand your customers, map your processes and identify what to improve next.
Explore consultingAI Support Tools
A shared knowledge base, conversation quality review and AI assistance for routine questions.
Explore AI toolsWorks with the tools you already use
Built for brands that treat every conversation as the product.
Routine tickets automated. Order status, tracking, returns windows: the questions with one right answer. Agents answer from the same knowledge base every time, in each language you support.
Hard conversations handled by native speakers. The angry ones, the technical ones, the ones where a refund is not what the customer is really asking for. Those go to someone who knows your product line and works to your SOPs.
Run like a product, reported like one.
- Go live in 1 weekKnowledge base, SOPs and system integration ready before the first real ticket lands.
- Scale without hiringAdd coverage, languages and volume without growing your own headcount.
- Measured weeklyA service report every Monday: response, resolution and satisfaction trends, in the open.
Powered by our in-house AI knowledge base.
Every agent answers from the same in-house AI knowledge base: the product SOPs, macros and multilingual content we maintain as your product changes. It keeps answers consistent, gets new agents productive faster, and checks the quality of every reply.
- Consistent answersOne source of truth across every agent and language.
- Faster agent onboardingNew agents ramp on your product in days, not weeks.
- Every reply quality-checkedConversations scored against a rubric, automatically.
From first call to steady state.
Audit
We map your products, ticket types, tone and pain points, then benchmark volumes against a free first diagnosis.
Pilot
We build SOPs, macros and escalation paths, integrate your tooling, and train native agents before a single real ticket lands.
Scale
We go live in as little as one week, then tune quality weekly with transparent reporting as volume grows.
Request a free CX diagnosis.
Tell us about your product and volumes: the first diagnosis is free, and we reply within two business days.