01
AI tools
For speed, consistency and knowledge control.
Core services
One-stop after-sales solution
Every one of CXharbor's three core services is built for smart-hardware after-sales: product-savvy, native-speaking, SOP-driven, with transparent data.
Explore by need
Pick the layer you need. Stack the rest when you grow.
We split software-like AI tools from hands-on overseas services, so the offer feels lighter and easier to scan.
02
Managed services
For teams, consulting and local after-sales execution.
01
Professional after-sales support
Ticket handling, returns and exchanges, order enquiries and technical support. A dedicated team that knows your product line and works to SOP.
Covering email, chat and social channels, routed through your ticketing system with a clear escalation path, anything the front line can't resolve is escalated with full context, so customers never have to repeat themselves.
02
Multilingual localisation
Coverage across English, German, French, Spanish and more. Native-speaking agents who understand local habits and communication styles.
Flexible scheduling by target-market time zone, so customers get answers during their own day; native-language communication reduces misunderstandings and repeat tickets.
03
System integration & repair
Get up to speed on your existing workflow via Zendesk, Zoho and more. Combined with our own overseas repair resources to cut after-sales costs.
We plug directly into your existing ticketing and e-commerce systems: no tool switching. Our overseas repair resources turn returns into local repairs, lowering loss and round-trip shipping costs.
Three steps to get started
01
Analyse your after-sales
We review your current ticket volume, channels, common issues and pain points, and identify what to automate and what needs a human.
02
Preparation
We build the product knowledge base, SOPs and scripts, train a dedicated team, and complete the ticketing integration.
03
Go live & keep improving
The team takes over, delivers a weekly service report, and continuously optimises on response, resolution and satisfaction.
Every conversation is scored against a rubric.
We don't just promise quality. We measure it. Each conversation is reviewed on the same four dimensions, and you see the scores in your weekly report.
Accuracy
Tone
SOP compliance
Resolution
Scored on a 1–5 rubric. The real scores appear in your weekly report, not on this page.
Questions you might have
How fast can you go live?
Knowledge-base setup, agent training and system integration: your team can be up and running in as little as 1 week.
Which systems do you support?
Deep experience with Zendesk and Zoho; most common ticketing and e-commerce systems integrate too, you keep your existing tools.
How do I know the service quality?
A weekly service report makes response time, resolution rate and satisfaction trends clear at a glance; we adjust together whenever needed.
Where is your team?
Hong Kong (registered HQ) and Egypt (support team), with complementary time zones covering your major markets around the clock.
Ready to optimise your after-sales?
Tell us about your product and volumes: the first diagnosis is free, and we reply within two business days.
Write to [email protected]