Every one of CXharbor's three core services is built for smart-hardware after-sales — product-savvy, native-speaking, SOP-driven, with transparent data.
Ticket handling, returns and exchanges, order enquiries and technical support. A dedicated team that knows your product line and works to SOP.
Covering email, chat and social channels, routed through your ticketing system with a clear escalation path — anything the front line can't resolve is escalated with full context, so customers never have to repeat themselves.
Coverage across English, German, French, Spanish and more. Native-speaking agents who understand local habits and communication styles.
Flexible scheduling by target-market time zone, so customers get answers during their own day; native-language communication reduces misunderstandings and repeat tickets.
Get up to speed on your existing workflow via Zendesk, Zoho and more. Combined with our own overseas repair resources to cut after-sales costs.
We plug directly into your existing ticketing and e-commerce systems — no tool switching. Our overseas repair resources turn returns into local repairs, lowering loss and round-trip shipping costs.
We review your current ticket volume, channels, common issues and pain points, and identify what to automate and what needs a human.
We build the product knowledge base, SOPs and scripts, train a dedicated team, and complete the ticketing integration.
The team takes over, delivers a weekly service report, and continuously optimises on response, resolution and satisfaction.
Let's explore how we can help you cut costs and boost efficiency.
Partnership email: [email protected]
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